1. Introduction

At Pizza73 ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pizza73.ca), use our mobile application, place an order, or otherwise interact with our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please do not access or use our services.

2. Information We Collect

We collect several types of information from and about users of our services, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We collect personal information when you:

  • Create an account with us
  • Place an order for our products
  • Sign up for our newsletter or loyalty program
  • Participate in surveys, promotions, or contests
  • Contact our customer service

The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Billing information and payment details
  • Order history and preferences

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you. This includes:

  • Browser type and version
  • Operating system
  • IP address
  • Device information
  • Time and date of your visit
  • Pages you view on our website
  • Referring website addresses

3. How We Use Your Information

We use the information we collect about you for various purposes, including to:

  • Process and fulfill your orders
  • Create and manage your account
  • Provide customer support
  • Send order confirmations and updates
  • Communicate with you about products, services, promotions, and events
  • Personalize your experience and deliver content and product offerings relevant to your interests
  • Improve our website, products, and services
  • Conduct research and analysis to better understand our customers
  • Protect against fraud and unauthorized transactions
  • Comply with legal obligations

3.1 Marketing Communications

We may send you marketing communications about our products, services, and promotions if you have opted in to receive them. You can opt out of receiving marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Updating your preferences in your account settings
  • Contacting our customer service at info@pizza73.ca

3.2 Aggregated Data

We may aggregate and anonymize your information so that it no longer identifies you personally. We use this aggregated data for research, analysis, and other business purposes.

4. How We Share Your Information

We may share your personal information with the following categories of third parties:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processors to process your payments
  • Delivery services to fulfill your orders
  • Marketing and advertising companies to promote our products and services
  • Analytics providers to help us understand how our services are used
  • Cloud service providers for data storage

These service providers are only permitted to use your information to perform services for us or comply with legal requirements.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information with other third parties with your consent or at your direction.

5. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our website. Cookies help us provide you with a better experience when you browse our website and allow us to improve our site.

5.1 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access.
  • Analytics Cookies: These cookies allow us to analyze how visitors use our website, to improve its performance and provide a better user experience.
  • Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests.

5.2 Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.

5.3 Third-Party Analytics

We use third-party analytics services, such as Google Analytics, to help us understand how users engage with our website. These services may use cookies and similar technologies to collect information about your use of the website and report website trends. You can learn about Google's practices by going to https://policies.google.com/technologies/partner-sites, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1 Access and Correction

You can access and update certain personal information through your account settings. You may also contact us directly to request access to, correction, or deletion of personal information that we hold about you.

6.2 Data Portability

In some jurisdictions, you have the right to receive your personal information in a structured, commonly used, and machine-readable format.

6.3 Objection and Restriction

You may have the right to object to or request restriction of processing of your personal information.

6.4 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

6.5 Complaints

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly take steps to delete such information.

10. International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. When we transfer personal information across borders, we take steps to ensure that your information receives an adequate level of protection wherever it is processed.

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated revision date. We encourage you to review the Privacy Policy whenever you access our services to stay informed about our information practices.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Pizza73
788 Owen Green
Roxannechester, ST21 6SR
Canada

Email: info@pizza73.ca

Phone: +44 8768 014428